Terms of Service

You must be at least 18 years old (or the age of majority in your jurisdiction) to use Flaris. The Service is intended for business and professional creative use, and connecting social accounts and purchasing paid plans both require legal capacity to enter a contract.

You may not use the Service if you are barred from doing so under the laws of the United Kingdom, your country of residence, or any other applicable jurisdiction.

• You must create an account to use most features. You agree to provide accurate, complete, and current information, including a valid email address.
• You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
• Notify us immediately at admin@tryflaris.com if you suspect unauthorized use of your account or any other breach of security.

Flaris is an AI social media agent. Depending on your plan, the Service lets you:

• Run campaigns. Flaris plans a campaign of posts for your brand (its angles, each post’s format and caption idea, and a posting schedule) and shows you the full price before you pay or approve it. It then makes the posts, you review and approve them, and approved posts are scheduled and published to the social accounts you connect.
• Ask for one-off pieces in chat. The chat agent can make individual pieces, such as statics and carousels, which you can download, post or schedule.
• Make Meta ads. For a campaign run as Meta ads, Flaris makes the ad creative and copy for you to download and run yourself in your own Meta ad account.
• Research and references. Flaris researches your brand, your audience and your competitors from public sources to plan on-brand content (see our Privacy Policy). You can browse libraries of public social posts and hook clips, and use a public post or ad as a reference for your own content.
• Edit and track. Edit and arrange generated and uploaded media in the app, and view the performance figures your connected platforms report for posts published through Flaris.

Video is made only where we offer it in the app. Which formats are on sale can change. We may add, change, or remove features at any time, and we may update the underlying AI models the Service relies on.

• You see the price first. Work is priced in credits. Before you pay for a campaign, or approve a piece in chat, we show you its price.
• The price you approve is the most you are charged. Where the cost of a piece can vary (for example, a video, whose cost depends on the models it needs), we show the price as a maximum (“up to”), often with the usual price beside it, and charge only the credits the work actually uses, never more than that maximum.
• A higher price needs a new approval. If work turns out to need more than you approved, we stop and ask you to approve the new price. Nothing more is charged unless you do. If you do not answer within 72 hours, that piece is stopped and refunded as described in Refunds of credits.
• Declining costs nothing. If you decline a price, nothing is made or charged for it.
• Autopilot. If you switch a project to Autopilot, a request you make in its chat is your approval to spend credits on it without a separate price card, up to 729 credits each time Flaris acts on a request: once in its reply to your message, and again in any follow-up run Flaris starts itself to continue that work. Anything above that, any video recreated from another ad, and any piece made from a competitor’s ad still asks you first. You can switch Autopilot off at any time.

• Nothing is published without your approval. In a campaign, you approve each post on its review screen (one at a time, a week at a time, or all ready posts at once). In chat, the agent proposes a post, schedule, move or cancellation on a confirm card, and nothing happens until you press it. Pressing post or schedule yourself in the app is also your approval.
• You approve what you saw. An approval covers the picture or video you reviewed. If it is remade, rebuilt or revised before the post is sent for publishing, its approval is withdrawn and you are asked to approve it again. Your own edits to a post’s caption, hashtags, ad copy, time or destination keep its approval: you are approving those changes as you make them.
• Your responsibility. Approving is your decision. You are responsible for reviewing each post before you approve it, including its text, claims, images, and any people, products or brands it shows, and for every post you approve.

We may let a new account make a free sample of a campaign: up to 3 statics and a carousel (2 slideshows for a TikTok-only campaign), chosen from the posts in the campaign plan. A sample never includes a video, and it costs you no credits. A sample piece that fails is returned to the sample allowance, not to your balance. Because an account can make its sample only once, ask us if a sample piece fails and we can re-run it for you.

• One per account and one per website. Each account can make one free sample, for the first website it gives us. Each website gets one free sample in total: it belongs to the first account that makes it, and a later account on the same website cannot make another. A brand without a website has no free sample. Deleting an account does not free its website’s sample.
• Abuse. We may refuse, withdraw or cancel a free sample, and suspend the accounts involved, where we reasonably suspect abuse: for example, several accounts used by the same person or business, a website you are not entitled to represent, or automated sign-ups.
• No cash value. A free sample is offered at our discretion, has no cash value, and may be changed or ended at any time.

“Input” means the prompts, text, images, video, audio, brand assets, and other material you submit to the Service. “Output” means the content the Service generates based on your Input. Together with anything else you upload or create, these are your “Content.”

You retain all rights you hold in your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for example, to resize, transcode, or compose media), and transmit your Content, solely to operate, provide, secure, and improve the Service — including sending it to the third-party AI providers and social platforms needed to fulfill your requests.

You represent and warrant that you own or have all necessary rights, licenses, and consents to your Content and to its use as described in these Terms, and that your Content does not infringe or violate the rights of any third party.

• Ownership. As between you and us, and subject to your compliance with these Terms, you own the Output generated for you from your Input. We claim no ownership of your Output.
• Responsibility. You are solely responsible for your Output, including for evaluating its accuracy, legality, and suitability before you use, publish, or distribute it.
• Similar results. Because of how generative AI works, the Service may produce output that is similar or identical for different users who provide similar Input. Output generated for other users is not your Output.
• No guarantee of rights. AI output may not be eligible for copyright or other protection in every jurisdiction, and we make no representation that your Output is free of third-party rights. You are responsible for clearing rights where required.
• No guarantee of results. We do not promise any particular reach, engagement, views, or commercial outcome from content created with or published through the Service.

You agree not to use the Service to:

• Create, upload, or publish content that is unlawful, infringing, defamatory, fraudulent, harassing, hateful, or that violates any person's privacy, publicity, or intellectual property rights.
• Generate sexual content involving minors, non-consensual intimate imagery, or any child sexual abuse material — strictly prohibited with zero tolerance.
• Create deceptive deepfakes, impersonate any person or brand, or produce content designed to mislead about its origin or authenticity, including in connection with elections, public health, or financial matters.
• Show another company’s logo, trademark or branding without its permission; present an AI-generated person as a real business’s founder, owner or staff; or depict, name or imply an endorsement by a celebrity or other real public figure.
• Present someone else’s words as a review or testimonial of your business, invent reviews, or make claims about your products that you cannot support.
• Copy or closely recreate another person’s content, including a public post or a competitor’s ad you use as a reference, in a way that infringes their rights.
• Generate or distribute spam, malware, scams, or content that violates the rules of any social platform you publish to.
• Reverse engineer, decompile, scrape, overburden, or attempt to circumvent any security, rate limits, or usage controls of the Service, or use it to build a competing product or to train a competing model.
• Resell, sublicense, or provide access to the Service to third parties except as expressly permitted by your plan.

We may refuse to generate. The Service applies its own content rules and those of its AI providers. It may refuse, change or reject a request or an output that breaks this section or that a provider’s safety filter declines. These checks are automated and will not catch everything, so they do not reduce your responsibility for what you approve and publish. Real staff can appear in your content only through photos or footage of them that you supply or that we import from your website, and you must have the right to use them.

We may use automated and human review to enforce this section and may remove content, or suspend or terminate accounts, that we reasonably believe violate it.

Some features let you upload or generate human faces, voices, personas, or brand material. If you do, you represent that you have obtained all consents and rights necessary — including from any identifiable individual — to create and use that content.

You must not use the Service to depict a real person without their permission in a way that is misleading, harmful, or that they have not authorized.

• Supported platforms. You can currently connect Instagram, TikTok, and TikTok Business accounts. Connecting accounts may require a paid plan, and each plan limits how many accounts you can connect.
• Our publishing partner. Connections and publishing go through our third-party publishing partner, Post For Me, which holds the authorizations the platform grants. When you connect an account, you authorize Flaris and Post For Me to publish and schedule posts and to read their performance on your behalf, using the permissions you grant.
• Publishing is not guaranteed. A platform or our partner can reject, delay or fail a post, and a platform may not confirm that a post went out. When a post fails, we tell you and let you fix and reschedule it. When we cannot confirm a post, we show it as unconfirmed so you can check your profile. If an account needs reconnecting, we hold its scheduled posts that have not yet been sent and tell you. We are not responsible for a post that a platform or our partner does not publish.
• Meta ads. Flaris does not place or manage ads. You download Meta ads from Flaris and run them yourself in your own Meta ad account, under Meta’s terms and advertising policies, and you are responsible for them.
• You remain responsible for all content published through your connected accounts and for complying with each platform’s own terms, policies, and community guidelines.
• Flaris is not affiliated with, endorsed by, or sponsored by any social platform. Those platforms may change, limit, or revoke API access at any time, which can interrupt or disable publishing and analytics features through no fault of ours.
• You may disconnect any account at any time. Disconnecting stops new posts to that account. Posts already published stay on the platform until you remove them there.

Flaris relies on third-party AI model providers and infrastructure vendors to deliver the Service. To generate Output, your Input is transmitted to and processed by these providers under their own terms, including their terms on data retention and model training. We do not control these providers, and your use of AI features may also be subject to their terms. We do not use your Content to train our own AI models.

How we share and process your data, including the categories of service providers involved, is described in our Privacy Policy.

• Some features are free; others require a paid subscription (Launch, Scale, and Agency). Pricing, included credits, and plan limits are shown in the app or on our website at the time of purchase.
• Credits are a unit of access used to make content and run other metered actions. Credits are not money, have no cash value, are not redeemable or transferable, and are consumed as you use the Service. Your plan’s credits are granted each month. When they are, your plan credit balance is capped at twice your plan’s monthly amount, so at most one month’s credits carry over and any above the cap expire. Plan credits end when your subscription ends.
• Payments are processed by third-party providers (such as Stripe). You authorize us and our payment processor to charge your payment method for the fees and renewals you select.
• Subscriptions renew automatically at the then-current rate until canceled. We may change pricing prospectively, with changes to a recurring plan taking effect at the next renewal.

Refunds for work are made in credits, returned to your Flaris balance, never in money. We return credits automatically in these cases:

• Work that fails. If a piece fails and will not be retried, every credit charged for it is returned, including for steps that finished before it failed.
• Work not finished in time. If a piece waits on you (for a photo, a script or a price approval) for 72 hours, it is stopped and every credit charged for it is returned.
• Videos the models refuse. If every video model available to a piece declines to make it (for example, because a provider’s content filter refuses it), nothing is delivered and its credits are returned.
• Work you stop. If you stop work yourself, nothing more is made or charged, and credits for renders still in progress are returned. Parts already made stay charged and remain yours.
• Free sample. Credits for a failed free sample piece go back to the sample allowance, not to your balance.

Where the app offers a Refund button on a delivered piece (for example, a video that misses its stated specification), using it returns that piece’s credits. Otherwise, credits spent on work that was delivered are not returned, although we may choose to return them. Credits are never paid out as money.

Payments. Except where the law requires otherwise, subscription payments are non-refundable, including for unused credits or a partly used billing period. The one exception is the first month money-back on Launch, below. Nothing in these Terms affects any statutory rights you have as a consumer that cannot be excluded.

If Flaris is not for you, you can ask us to refund your first month of Launch. This is the only exception to the rule above that payments are non-refundable (other than where the law requires a refund), and it applies only on these terms:

• Which payment. Only your first payment for the Launch plan on monthly billing. It does not cover annual billing, the Scale or Agency plans, or any later payment.
• When to ask. Within 30 days of that first payment.
• How much you have used. Half of that month’s credits or fewer: up to 750 of Launch’s 1,500.
• Once per person. One refund per person. A second claim from the same person, account, payment card or website does not qualify.
• How to ask. Email admin@tryflaris.com with the email address on your account. The refund is not automatic: we check your usage, and if the claim meets these terms we refund the payment by hand through Stripe.
• What a refund does. It cancels your plan and removes the credits left in your account. You keep every ad you made.

The refund is for the plan, not for results: like the rest of the Service, it makes no promise about how your ads will perform.

Flaris, including its software, models, design, branding, and all related intellectual property, is owned by Ubani LTD or its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own business and personal use. All rights not expressly granted are reserved.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

Avatar illustrations: Avatar Illustration System by Micah Lanier, used under CC BY 4.0.

• You may stop using the Service at any time. To delete your account, email admin@tryflaris.com from the email address on the account. Cancel any subscription first, or ask us to: deleting an account does not refund a payment.
• We may suspend or terminate your access if you breach these Terms, misuse the Service, create legal or security risk, or where required by law. We may also discontinue the Service with reasonable notice.
• On termination, your right to use the Service ends. Sections that by their nature should survive — including ownership, disclaimers, limitation of liability, indemnification, and governing law — will survive.

The Service and all Output are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that AI Output will be accurate or reliable, or that the Service will meet your requirements. You are responsible for reviewing Output before relying on or publishing it.

To the fullest extent permitted by law:

• Ubani LTD and its affiliates, officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, data, goodwill, or business, arising out of or relating to the Service.
• Our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) £100 or (b) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, such as for death or personal injury caused by negligence, or for fraud.

You agree to indemnify and hold harmless Ubani LTD and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Content, your Output, your use of the Service, your connected accounts, or your violation of these Terms or the rights of any third party.

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where applicable law requires otherwise.

We may update these Terms from time to time. The “Last updated” date reflects the latest version, and we will provide notice of material changes by email or in-app notice. Continuing to use the Service after changes take effect means you accept the revised Terms.

If you have questions about these Terms, contact us at:

Ubani LTD
348A St Albans Road, Watford, UK, WD24 6PQ
Email: admin@tryflaris.com